FAQ

General questions

We aim to give photographers the opportunity to sell their images through a platform. We all love photography but couldn’t find any online gallery selling images that matched our taste, so we created one ourselves.

Unfortunately, at this time, we curate our network and sources internally and do not accept applications via email. 

“The Now Now” takes data protection seriously and processes personal data only by the privacy policy. Personal data are used for order processing and, with your consent, for other purposes.

We strive to keep the information in the online shop up to date. However, errors in product descriptions, features, and prices are reserved. Product availability and deliverability are not guaranteed and can change.

If you have any questions or concerns, you can reach “The Now Now” customer service at info@nownow.gallery. We aim to process all inquiries quickly and efficiently.

Photographies and print

Every image is personally signed and numbered (1 of 50, 2 of 50, etc.). Both are located on a sticker on the back of the picture.

We want you to own an image you won’t encounter in every other apartment, restaurant, or dentist’s waiting room. That’s why all photos are limited to 50 prints, some unique. This is to maintain a certain exclusivity.

Yes, all artworks and content are protected by copyright. Any unauthorized use will be legally pursued.

Shipping and payment

Of course. If you own a hotel, practice, or restaurant, we would be happy to come by and advise you, for a fee, on which images could beautify your spaces.

Yes, you have the right to cancel within 14 days of receiving the goods without giving any reason. The cancellation must be sent to info@nownow.gallery. You will bear the costs of returning the goods. We aim to avoid returns mainly for environmental reasons. Therefore, we carefully ensure that only thoroughly inspected goods leave our print shop. Our return address is:

CLX Europe, Barmbeker Str. 8, 22303 Hamburg, DE

Delivery usually takes seven working days after payment has been received. We strive to be faster, but it may take longer in exceptional cases. Shipping costs vary depending on the delivery location and order size and are detailed on the website. Additional charges may apply for international deliveries.

“The Now Now” offers various payment methods listed on the website under a relevant link. Our prices are final, including sales tax but excluding shipping costs.

If there are defects, such as damage to the frame, glass, or the print itself (e.g., scratches), you are entitled to a repair or replacement. However, note that the color of a print may slightly differ from the online shop image. Our print shop only releases thoroughly inspected goods, so color errors or print defects should not occur. Any defects must be reported immediately after receipt of the goods.

If an artwork is damaged upon arrival, please get in touch with us immediately. “The Now Now” offers the possibility of repair or replacement for damaged goods. Return shipping costs for defective goods will be refunded once the defect has been confirmed.

Yes, we offer international shipping. Please note that additional customs and import fees may apply for deliveries outside the European Union, for which “The Now Now” is not responsible. It is recommended to check with local customs authorities before ordering.

Upon receiving and inspecting the returned goods at “The Now Now,” you will be informed about the refund. Unless expressly agreed otherwise, the refund will be made in the same way the original payment was made. We will only cover the return shipping fees if the image is damaged.

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We are constantly adding new artists to our selection, planning poster editions, and sometimes offering discounts. You can find out about them in our newsletter.

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